When people are encouraged to make decisions and take quick action, this will lead to increased efficiency, innovation, and stuff getting done.

Here’s an interesting story about a French company that only cares about doing what is needed for the customer to be satisfied.

Accountability is to the customer and to the team, not a boss — people are free to experiment, innovate, and solve problems for customers. They’re known for working off-shift to serve customers or to test out new procedures. Equipment, tooling, workspace, and process redesign all rest in the hands of those doing the work.

Source: http://feedproxy.google.com/~r/fastcompany/headlines/~3/YbUzoBtqqIs/mastering-art-bosslessness